Job Description
Description
We are currently accepting applications from individuals with experience working in customer service, customer relations, customer support and sales to work as part of our team.
Customer Service/Sales Representative Position Available
We are seeking Customer Service Representatives who are able to respond to inquiries to policy holders, provide superb customer service and provide additional assistance. We provide growing opportunities for candidates that excel in Customer Service. We serve some of the largest brands in the telecommunication industry. This is a fun, challenging opportunity for those that seek personal and professional development.
Customer Service Representative: Your responsibilities will include the following:
● Ability to navigate through applications including salesforce
● Ability to work and respond to customer issues/complaints
● Provide assistance to new customers
● Up-sell to existing eligible customers
● Respond to customer requests in a timely fashion
● Track customer calls and client meetings for reporting purposes
● Memorizing training script and maintain client product knowledge
● Be open to receptive feedback and must be willing to change and improve behavior
● Provide an exceptional customer service experience
● Adhere to compliance regulations
Great Hill Consulting is a new marketing and consulting firm that just expanded to the Greater Boston area. We use innovation and limitless creativity to advance our careers and grow as a company.
Requirements
Check out our website at
Qualifications:
· Comfortable working both independently and as part of a team
· Customer service or sales experience
· Interest in Management Opportunity
· Natural leadership ability
· Looking to begin their career
· Able to complete tasks and meet deadlines
· Able to quickly learn and pick up on complex ideas
· Willing to multi-task, jump in and help any campaign
· Wants an exciting work environment
If you have a passion for marketing and are eager to be a part of a team that gets excited about new ideas our client would love to hear from you!
Submit your resume today or call our HR Dept to schedule an interview!
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